1. “SHOP” the marketplace for the program that is most cost and benefit effective to meeting the client’s needs.

2. “IMPLEMENT” the desired benefit program once a decision is made. This includes coordinating the employee orientation meeting, ordering the necessary enrollment materials, personally addressing individual needs, and providing support staff to help in the enrollment process during and after the enrollment period.

3. “MAINTAIN” the plan via daily or weekly telecons, e-mail or website (optional) with the group contact and their support staff.

4. “SERVICE” is an on-going commitment provided by the L. F. A. Team. In the event employees have claims problems, appointment problems, quality of care issues, etc., we can work with them on a direct basis.

In the event the group contact has a billing problem, COBRA issue, need supplies, etc., we can be contacted directly to handle their specific requests.

We serve as 24 hour – 365 days/year “off-site” benefit support staff to each client and their employees. With one FAX , telecon, e-mail or website, we are set in motion to handle and resolve the time-consuming issues that arise from employee benefits programs.

Our activity is logged in and documented. We keep all parties abreast of our actions in that we all share in a MUTUAL AWARENESS of a problem, concern or issue.